THE ROLE:
The ideal candidate will possess:
- Bachelor's degree in relevant field or equivalent experience required
- Minimum of 6 years customer service-related experience required
- Verbal and written communication skills, attention to detail, customer service and interpersonal skills
- Ability to work independently and manage time
- Knowledge of legal policies and procedures related to hiring practices (i.e., equal employment opportunity and affirmative action)
- Knowledge of benefit and pay-scale systems
- Basic mentoring skills necessary to provide support and constructive performance feedback
- Proven experience with computer applications, such as Microsoft Word and Excel
The person who secures this role will:
- Advise managers and employees on state and federal employment regulations, collective agreements, benefit and compensation policies, personnel procedures, and classification program
- Evaluate job positions, determining classification, exempt or non-exempt status, and salary
- Prepare occupational classifications, job descriptions and salary scales
- Assist in preparing and maintaining personnel records and handbooks
- Prepare reports, such as organization, flow cards, and career path reports, to summarize job analysis, evaluation, and compensation analysis information