Field Services IT Support Specialist

THE ROLE:

The ideal candidate will possess:

• High level of knowledge in supporting a Windows based client computing environment
• Ability to install and configure tablet, laptop, desktop, printers, and other peripherals
• Robust hardware troubleshooting skills and significant user support experience in enterprise-wide organizations using automated deployment tools
• Experience supporting Microsoft suite of applications including Office 365, Teams, and OneDrive
• Knowledge of collaboration & audio video technology
• Ability to provide support of meeting room technologies and hybrid meetings
• Strong written and verbal communication skills

The person who secures this role will:

• Provide necessary customer service to ensure user community gets the maximum value from available technical resources
• Provide hardware life cycle and technology implementation services
• Provide 1st and 2nd level endpoint support
• Hybrid meeting support